Terms of service

Last updated: September 2026

These Terms of Service govern your use of the Vita website and your purchase of products from Vita.

By using the website or placing an order, you agree to these Terms, together with any other applicable store policies.

If you do not agree with these Terms, please do not use the website or place an order.

About Vita

Vita offers jewelry, keepsakes, message-card gifts, personalized items, and related products through our online store.

Many products are made to order and may be produced and fulfilled by third-party fulfillment partners, including ShineOn.

Product Information

We make reasonable efforts to present product information accurately.

However, product descriptions, images, dimensions, finishes, colors, packaging, materials, and other details may vary slightly because of:

Screen settings
Photography
Product updates
Manufacturing variations
Lighting
Digital rendering
AI-assisted or composited promotional images
Supplier or fulfillment changes

The product details shown on the applicable product page control the purchase.

If there is an obvious error in a listing, price, description, or product information, Vita may correct the error and, where necessary, cancel or adjust the affected order in accordance with applicable law.

Personalized Products

Some Vita products allow personalization, including names, dates, wording, initials, engraving, sign-offs, or other custom details.

You are responsible for reviewing all personalization information before submitting your order.

Please check:

Names
Spelling
Dates
Capitalization
Punctuation
Initials
Engraving details
Custom wording
Shipping information

Your item may be produced using the exact information you submit.

If an item is made correctly using information you entered incorrectly, Vita cannot guarantee a replacement, remake, or refund.

If the finished item does not match the correct personalization information you submitted, contact us so we can review the issue.

Orders

Placing an order does not guarantee acceptance of the order.

Vita may cancel or refuse an order when reasonably necessary, including because of:

Suspected fraud
Payment problems
Product unavailability
Pricing or listing errors
Personalization or production issues
Shipping restrictions
Legal or regulatory requirements
Technical errors

If we cancel a paid order that cannot be fulfilled, any required refund will be processed in accordance with applicable law and our Refund Policy.

Pricing

Prices are shown in the currency displayed on the website.

Prices, promotions, discounts, and product availability may change without notice.

We reserve the right to correct obvious pricing or listing errors.

Taxes, shipping charges, duties, or other charges may apply depending on your order and location.

Payment

Payment must be completed through the payment methods available at checkout.

Payment processing may be handled by Shopify and third-party payment providers.

You agree to provide accurate billing and payment information.

Vita does not intend to directly store full payment-card credentials processed through authorized payment providers.

Production & Fulfillment

Many products are made to order.

Production may begin shortly after your order is placed.

Because production can begin quickly, order changes or cancellations are not guaranteed.

Third-party production and fulfillment partners may be used to manufacture, package, and ship products.

For more information, review our Shipping Policy.

Shipping

Shipping and delivery dates are estimates unless expressly stated otherwise.

Delivery may be affected by:

Carrier delays
Weather
Holidays
Customs
Incorrect addresses
Production delays
Destination
Product availability
Events outside Vita's reasonable control

Customers are responsible for entering a complete and accurate shipping address.

For more information, review our Shipping Policy and Shipping & Returns page.

Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our Refund Policy.

Personalized and made-to-order products may have different return restrictions because they are created specifically for the customer and may not be able to be restocked or resold.

Nothing in these Terms limits rights that cannot legally be waived under applicable consumer-protection law.

Intellectual Property

Unless otherwise stated, the content on the Vita website, including text, branding, graphics, designs, logos, page layouts, and original marketing materials, is owned by Vita or used under license.

You may not copy, reproduce, republish, distribute, sell, exploit, or use protected content for commercial purposes without authorization.

Third-party trademarks, product imagery, platform names, and supplier materials remain the property of their respective owners.

AI-Assisted Content

Vita may use artificial intelligence and automated tools to assist with:

Written content
Promotional materials
Product presentation
Images
Data organization
Analytics
Customer-service workflows
Internal business operations

AI-assisted content may contain errors.

The actual product page, checkout information, order confirmation, pricing, personalization details, and applicable store policies control if there is a conflict with AI-assisted or promotional content.

For more information, review our Legal & Technology Notice.

Website Use

You agree not to use the website for unlawful, fraudulent, abusive, or harmful activity.

You may not:

Attempt unauthorized access to the website or related systems
Introduce malware or harmful code
Interfere with website operation
Use the website to commit fraud
Misrepresent your identity
Attempt to bypass security measures
Scrape, copy, or exploit protected content in violation of applicable law
Use the website in a way that harms Vita, customers, service providers, or third parties

Third-Party Services

The website may rely on third-party services, including Shopify, payment processors, fulfillment providers, carriers, analytics services, advertising services, and other technology providers.

Those providers may have their own terms, policies, and practices.

Vita is not responsible for the independent acts, omissions, outages, or policies of third-party providers except to the extent required by law.

Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical problems.

This section does not exclude warranties or rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Vita will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, products, or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Applicable law may provide you with additional rights.

Fraud & Abuse

Vita and its service providers may use automated systems and other tools to detect suspected fraud, unauthorized transactions, abuse, security threats, or suspicious activity.

Orders may be reviewed, delayed, cancelled, or declined when reasonably necessary for fraud prevention, security, legal compliance, or payment protection.

Privacy

Your use of the website is also subject to our Privacy Policy.

For information about cookies, tracking, AI, and automated technology, review our Legal & Technology Notice.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

Nothing in this section limits any legal right you may have under mandatory laws that apply in your location.