Frequently Asked Questions

How long does it take to make my order?

Most Vita products are made to order through our production and fulfillment partner, ShineOn.

Production commonly takes about 1–3 business days, although some personalized products, specialty items, or high-volume periods may take longer.

Once your order ships, tracking information will be sent to the email address used at checkout.

How long does shipping take?

Shipping time depends on your location, the carrier, the product ordered, and seasonal conditions.

Delivery estimates are estimates only and may be affected by carrier delays, weather, holidays, customs, or other conditions outside our control.

For more information, please review our Shipping Policy.

Can I personalize my order?

Yes. Some Vita products allow personalization such as names, dates, messages, sign-offs, engraving, or other custom details.

Please double-check everything before you place your order.

That includes spelling, names, dates, capitalization, punctuation, initials, custom wording, shipping address, and any other information you enter.

Your personalized product is created using the information you submit with your order.

Once production starts, changes may not be possible.

What if I make a mistake in my personalization?

Please contact us immediately at vitasolutionsdigital@gmail.com and include your order number and the corrected information.

We will make a reasonable effort to request a change if production has not started. However, changes are not guaranteed after your order has been submitted.

Personalized products are made specifically using the information provided at checkout. If the product is made correctly according to the information you submitted, Vita cannot guarantee a replacement or refund because of a spelling error, wrong name, wrong date, incorrect wording, or other personalization mistake entered by the customer.

Please make sure your personalization is correct before placing your order.

What if Vita or the manufacturer makes the personalization wrong?

That is different.

If you entered the correct information and the finished product does not match the personalization you submitted, email us at vitasolutionsdigital@gmail.com.

Please include your order number, a clear photo of the item, and a description of what is incorrect. We will review the issue and work with our fulfillment partner on the appropriate replacement or resolution.

Can I change or cancel my order?

Because many of our products are made to order, production may begin shortly after an order is placed. If production has already started, we may not be able to change or cancel the order.

Submitting a cancellation or change request does not guarantee that the request can be completed.

I entered the wrong shipping address. What happens?

Please contact us immediately at vitasolutionsdigital@gmail.com.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an address correction can be made before fulfillment, we will try to have it updated. Once the order has entered production or shipping, we cannot guarantee that an address can be changed.

My order arrived damaged, defective, or incorrect. What should I do?

Email us at vitasolutionsdigital@gmail.com and include your order number, clear photos of the item, clear photos of the packaging if relevant, and a short description of the problem.

If your item arrived damaged, defective, or was produced incorrectly, we will review the issue and work with our fulfillment partner to determine the appropriate replacement or resolution.

Please do not return the item unless we have given you return instructions.

For full details, please review our Refund Policy.

Can I return a personalized item?

Personalized and made-to-order products may have different return restrictions because they are created specifically for your order and cannot always be restocked or resold.

If you have a problem with a personalized item, contact us before sending anything back.

Damaged, defective, or incorrectly produced items are reviewed separately from change-of-mind returns.

Please see our Refund Policy for current return and refund terms.

What if my item looks slightly different from the product image?

Some product images may include mockups, digital renderings, or styled product images.

Small differences in color, finish, scale, lighting, or packaging may occur because of screen settings, photography, manufacturing, or product updates.

If you believe you received the wrong item or there is a defect, email vitasolutionsdigital@gmail.com with photos and your order number.

How do I track my order?

Once your order ships, tracking information will be sent to the email address used at checkout.

Tracking can sometimes take a short period to update after the shipping label is created. Use the tracking link in your shipping confirmation email for the most current carrier information.

My tracking says delivered, but I do not see my package. What should I do?

First, check your mailbox, porch or other delivery areas, with household members, with nearby neighbors, and the carrier’s tracking details.

If you still cannot locate the package, contact the carrier using your tracking number. You can also email us at vitasolutionsdigital@gmail.com with your order number and tracking information so we can review the order with you.

Who makes and ships Vita products?

Many Vita products are produced and fulfilled by ShineOn, our made-to-order production and fulfillment partner. ShineOn produces, packages, and ships those products after an order is placed.

Are Vita products made in the USA?

Some products may be personalized and/or assembled in the United States using domestic and/or foreign components. We do not claim that every component of every product is manufactured in the United States.