Shipping & Returns

Many Vita products are made to order and fulfilled by our production partner, ShineOn. The information below is intended to help you understand the normal order process. Delivery and production times are estimates and can vary by product, destination, carrier conditions, holidays, weather, customs, and other circumstances outside our direct control.

Production

ShineOn states that made-to-order items commonly take about 1–3 business days to make, and customer orders are typically shipped within about 2–4 business days after ordering. Some personalized or specialty items and high-volume periods may take longer.

Shipping

Once your order ships, tracking information will be sent to the email address used at checkout. Transit time begins after production is complete.

ShineOn currently lists typical transit estimates after shipment of approximately:

USA: 2–5 business days
Canada: 3–10 business days
Europe: 2–5 business days
Australia/New Zealand: 5–10 business days
Other international destinations: 5–20 business days

Availability and shipping options shown at checkout control. International orders may also be subject to customs processing, duties, taxes, or import fees charged by the destination country.

Tracking

Use the tracking link in your shipping confirmation email for the most current carrier information. Tracking may take a short time to update after a shipping label is created.

If tracking shows delivered but you cannot locate the package, first check your mailbox, porch or other delivery areas, household members, nearby neighbors, and the carrier's delivery notes. If the package still cannot be located, contact the carrier and then email us at vitasolutionsdigital@gmail.com with your order number and tracking information.

Order Changes & Cancellations

Because production may begin soon after an order is placed, changes or cancellations are not guaranteed. Contact us immediately at vitasolutionsdigital@gmail.com if you need to request a change. If production has already started, the order may no longer be editable or cancelable.

Personalized Orders

Please check all personalization carefully before ordering. Review names, spelling, dates, capitalization, punctuation, initials, custom wording, and your shipping address.

Your item is made using the information you submit. If an item is produced correctly from information you entered incorrectly, Vita cannot guarantee a replacement or refund.

If you entered the correct information and the finished item does not match what you submitted, contact us with your order number and clear photos so we can review the issue.

Damaged, Defective, or Incorrect Items

If an item arrives materially damaged, defective, or incorrect, email vitasolutionsdigital@gmail.com promptly with your order number and clear photos. ShineOn's current limited warranty covers materially defective, damaged, or incorrect products reported within its applicable warranty period, which is generally 30 days from delivery.

Please do not send an item back without return instructions.

Other Return Requests

For other return requests, contact us as soon as possible. ShineOn's customer-facing guidance currently describes a 30-day return period from the date of purchase, while personalized items may have different refund treatment because they cannot be restocked.

Eligibility and the final resolution depend on the item, its condition, whether it was personalized or made to order, and the circumstances of the order.