Refund policy

Last updated: September 2026

We want you to receive the item you ordered in good condition and made according to the information you provided.

Because many Vita products are made to order, personalized, or produced specifically for each customer, return and refund eligibility can depend on the product and the reason for the request.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrectly produced, please contact us as soon as possible.

Email vitasolutionsdigital@gmail.com and include:

Your order number
A description of the problem
Clear photos of the item
Photos of the packaging, when relevant

If the item was materially damaged, defective, or produced incorrectly, we will review the issue and work with our fulfillment partner to determine the appropriate replacement or resolution.

Please do not send an item back unless we have provided return instructions.

Personalized Orders

Please review all personalization carefully before completing your purchase.

This includes:

Names
Spelling
Dates
Capitalization
Punctuation
Initials
Custom wording
Engraving information
Shipping address
Any other information you submit

Personalized items are produced using the information provided with your order.

If your item is produced correctly using information that you entered incorrectly, Vita cannot guarantee a replacement, remake, or refund.

If you entered the information correctly and the finished item does not match what you submitted, contact us at vitasolutionsdigital@gmail.com with your order number and clear photos so we can review the issue.

Order Changes and Cancellations

Because many Vita products are made to order, production may begin shortly after your order is placed.

Once production has started, changes or cancellations may no longer be possible.

Submitting a cancellation or change request does not guarantee that the request can be completed.

Other Return Requests

If you would like to request a return for another reason, contact us at vitasolutionsdigital@gmail.com.

Return eligibility will be reviewed based on:

The product ordered
Whether the item was personalized or made to order
The condition of the item
The reason for the return
The date of purchase or delivery
Any applicable consumer-protection requirements

Personalized and made-to-order items may have different return restrictions because they are created specifically for the customer and may not be able to be restocked or resold.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

Processing times after a refund is issued can vary depending on your bank, card issuer, or payment provider.

Original shipping charges, expedited shipping charges, gift wrapping, shipping protection, or similar optional charges may not be refundable unless required by law or unless the charge resulted from an error by Vita or our fulfillment partner.