Shipping policy

Last updated: September 2026

Many Vita products are made to order and fulfilled by our production partner, ShineOn. Because products are produced after an order is placed, please allow time for both production and shipping.

Production Time

Most made-to-order Vita products generally require approximately 1–3 business days for production.

Some personalized products, specialty items, high-volume periods, holidays, or unexpected production issues may require additional time.

Production time is separate from shipping time.

Shipping Time

Once production is complete, your order is transferred to the carrier for delivery.

Typical shipping times after an order leaves the production facility may vary by destination.

Estimated transit times may include:

United States: approximately 2–5 business days
Canada: approximately 3–10 business days
Europe: approximately 2–5 business days
Australia and New Zealand: approximately 5–10 business days
Other international destinations: approximately 5–20 business days

These are estimates, not guaranteed delivery dates.

Actual delivery times can be affected by carrier delays, holidays, weather, customs processing, destination, product availability, or other circumstances outside Vita's direct control.

The shipping method and delivery estimate shown during checkout should be considered the most current estimate available for your specific order.

Tracking Your Order

Once your order ships, tracking information will normally be sent to the email address used during checkout.

Tracking information may take some time to update after the carrier receives the shipping information or label.

You can use the tracking link in your shipping confirmation email to follow your shipment.

For additional help, visit our Track Your Order page.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Recipient name

If you notice an address error, contact us immediately at vitasolutionsdigital@gmail.com.

Because production and fulfillment can begin quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Vita is not responsible for delivery problems caused by incorrect or incomplete shipping information entered by the customer, except where otherwise required by law.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible at vitasolutionsdigital@gmail.com.

Because many products are made to order, production may begin shortly after your purchase.

Once production begins, changes or cancellations may no longer be possible.

Submitting a request does not guarantee that an order can be changed or cancelled.

International Orders

International shipments may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, customers are responsible for applicable import duties, taxes, or customs charges assessed by their country.

Customs processing may also affect delivery times.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please check:

Your mailbox
Porch or other delivery areas
Household members
Nearby neighbors
Apartment or building management
Carrier delivery notes

If you still cannot locate the package, contact the shipping carrier using your tracking number.

You may also email us at vitasolutionsdigital@gmail.com with your order number and tracking information so we can review the order with you.

Lost or Delayed Packages

Carrier delays can occasionally occur.

If your tracking has not updated for an unusual amount of time or you believe your package may be lost, contact us at vitasolutionsdigital@gmail.com with your order number and tracking information.

We will review the available information and, when appropriate, work with our fulfillment partner or shipping carrier regarding the shipment.

Damaged Packages or Products

If your product arrives damaged, defective, or incorrectly produced, please contact us promptly.

Include:

Your order number
Clear photos of the product
Clear photos of the packaging when relevant
A short description of the problem

Email this information to vitasolutionsdigital@gmail.com.

Please do not return an item unless you receive return instructions.

For more information, review our Refund Policy.

Personalized Products

Personalized items are produced using the information provided with your order.

Please review names, spelling, dates, custom wording, capitalization, punctuation, initials, engraving information, and other personalization details before completing your purchase.

If you discover an error after ordering, contact us immediately. Changes cannot be guaranteed once production begins.